Terms of Service

1. Acceptance of Terms

By creating an account or using any part of the VLYR platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using VLYR on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.

2. Description of Service

VLYR is a SaaS platform that helps restaurants and local businesses manage their online reputation. Core features include: QR-code-based customer feedback collection, intelligent routing of negative feedback to private inboxes, directing positive feedback to Google Reviews, time-limited loyalty reward codes, direct ordering menus, and analytics dashboards. Features available to you depend on your subscription plan.

3. Account Registration

To use VLYR, you must:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access at security@vlyr.app
• Be at least 18 years old and legally authorized to operate a business

You are responsible for all activity that occurs under your account.

4. Subscription and Billing

VLYR is offered on a monthly or annual subscription basis. Plans are billed in advance. By providing payment information, you authorize us to charge your payment method on a recurring basis.

• Free trial: New accounts receive a 14-day free trial. No charge is made until the trial ends. You may cancel during the trial with no obligation.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused days.
• Price changes: We will give you at least 30 days notice before changing subscription prices. Your continued use after the notice period constitutes acceptance of the new pricing.
• Failed payments: If payment fails, we will attempt to retry for 7 days. If payment is not resolved, your account will be suspended.

5. Acceptable Use

You agree not to use VLYR to:

• Violate any applicable law or regulation
• Manipulate or fake Google Reviews in any way that violates Google's policies
• Send unsolicited communications or spam to your customers
• Interfere with, disrupt, or gain unauthorized access to VLYR's systems
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Use the platform for any purpose other than legitimate business reputation management
• Misrepresent your business identity or use false customer feedback data

6. Google Business Profile Integration

To use VLYR's review management features, you must connect your Google Business Profile. By doing so, you authorize VLYR to access and manage your Google Business Profile data on your behalf, within the scope of permissions you grant. You remain solely responsible for the content of any owner responses posted through VLYR. You must comply with Google's policies regarding reviews and business profiles. VLYR does not guarantee that use of the platform will result in any specific improvement to your Google rating.

7. Intellectual Property

All VLYR software, branding, and content are the intellectual property of VLYR. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service. You retain ownership of all content and data you submit to the platform (your business information, customer feedback received, etc.). By using the Service, you grant VLYR a limited license to use your content solely to provide the Service to you.

8. Data and Privacy

Your use of VLYR is also governed by our Privacy Policy, which is incorporated into these Terms. We process your data in accordance with the Privacy Policy.

9. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or that any specific business outcomes will result from use.

To the maximum extent permitted by law, VLYR's liability for any claim arising from use of the Service is limited to the amount you paid in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

10. Termination

You may terminate your account at any time by cancelling your subscription and contacting us at contact@mare.holdings. We may suspend or terminate your account if you violate these Terms, with or without notice depending on the severity of the violation. Upon termination, your access to the Service ends and we will delete your data in accordance with our Privacy Policy.

11. Modifications to Terms

We may update these Terms as the Service evolves. We will notify you of material changes by email at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or in the courts of the jurisdiction where VLYR is incorporated, to the extent permitted by law.

13. Contact